FAQ

📦 Orders & Products

Are your products made to order?
Yes. Most of our items are printed to order, ensuring high quality and attention to detail.

Do you offer custom designs?
Yes! We specialize in personalised printing. If you have a design idea, logo, or special request, contact us before ordering.

What materials do you use?
We use premium-quality materials, including organic cotton for tote bags.

Will my item look exactly like the photos?
Slight variations in colour and finish may occur due to screen settings and our handmade process. This makes each item unique.

🚚 Shipping & Delivery

How long does my order take to process?
Orders are usually processed within 3–7 business days, depending on the product and customization.

Do you ship Australia-wide?
Yes, we deliver across Australia. International shipping may be available soon. Standard delivery is typically 5–10 business days within Australia after dispatch

Can I track my order?
Yes. Once your order has been dispatched, you’ll receive a tracking link via email.

💳 Payments & Returns

What payment methods do you accept?
We accept major credit cards and secure online payments through our website like PayPal, Afterpay or Shop Pay through Shopify.

Do you offer refunds or exchanges?
If your item is faulty or damaged, please contact us within 7 days of delivery. Custom orders are non-refundable unless faulty.

What if my order arrives damaged?
Please send clear photos within 48 hours of receiving your order so we can arrange a replacement or refund.

🧼 Product Care

How do I care for china plates?
We recommend hand washing or using a low-temperature dishwasher setting (below 86°C) to maintain quality.

How do I wash tote bags?
Machine wash on a gentle, cold cycle and air dry for best results.

📞 Customer Support

How can I contact Straight Bent Prints?
You can contact us through our website, email, or Facebook page. We aim to reply within 24 hours.

Do you offer bulk or business orders?
Yes. We provide discounts for bulk, team, and business printing. Contact us for a custom quote.

🌱 Sustainability

Are your products eco-friendly?
We prioritize sustainable materials and responsible production wherever possible, including organic cotton and reduced plastic packaging.